Terms of service

Last updated: 12 November 2026

1. About us

gtrglass.com.au is operated by GTR Glass Pty Ltd (ABN 54 694 193 158, ACN 694 193 158), Office 4, 15 Moore Street, Canberra ACT 2601, Australia. By using this website or placing an order, you agree to these Terms, our Shipping Policy, our Returns and Refunds Policy, and our Privacy Policy.

2. Products

We try to show our products as accurately as possible. Because our products are handmade, colours, scents and finishes may vary slightly from the images. Incense and other burning products should be used safely: never leave them unattended, keep them away from flammable materials, children and pets, and use them in a well-ventilated area.

3. Prices and payment

All prices are in Australian dollars (AUD) and include GST where it applies. Shipping costs are shown at checkout before you pay. We accept the payment methods shown at checkout. Payment is taken when you place your order. We can change prices at any time, but changes won't affect orders that have already been confirmed.

4. Orders

Placing an order is an offer to buy. A contract is formed when we send your shipping confirmation. We may decline or cancel an order, for example if a product is out of stock, a price is clearly wrong, or we suspect fraud. If we cancel an order you've paid for, we'll refund you in full.

5. Shipping, returns and cancellations

Delivery is covered by our Shipping Policy. Returns, refunds and cancellations are covered by our Returns and Refunds Policy.

6. Australian Consumer Law

Nothing in these Terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law or any other law that can't be excluded.

7. Limitation of liability

To the extent the law allows, we aren't liable for any indirect or consequential loss arising from your use of this website or our products. Where our liability can't be excluded but can be limited, it is limited to replacing the goods, resupplying them, or refunding the price you paid.

8. Intellectual property

All content on this website, including text, images, logos and design, belongs to GTR Glass Pty Ltd or its licensors. You may not use it without our written permission.