Shipping policy

Who we are

gtrglass.com.au is operated by GTR Glass Pty Ltd (ABN 54 694 193 158), Office 4, 15 Moore Street, Canberra ACT 2601, Australia.

Where we ship

We ship to Australia and internationally.

Processing and delivery times

Orders are processed and dispatched within 1–3 business days of payment. Delivery takes up to 10 working days from dispatch, depending on your location. We don't process or dispatch orders on weekends or Australian public holidays.

Carriers

We ship with FedEx and DHL. When your order is dispatched, you'll get a confirmation email with your tracking number.

Shipping costs

Shipping costs are calculated at checkout from your delivery address and the weight of your order. They're shown before you pay.

International orders: customs, duties and taxes

International orders may attract import duties, taxes or customs fees in the destination country. These charges aren't included in your order total, and you're responsible for paying them. Customs processing can add to delivery times, and we can't control these delays.

Incorrect addresses

Please check your delivery address before placing your order. We aren't responsible for orders delivered to an incorrect address you supplied. If a parcel comes back to us because of an incorrect address or a failed delivery, we can reship it at your cost.

Lost or damaged parcels

If your parcel hasn't arrived within the expected timeframe, or arrives damaged, contact us at sales@gtrglass.com.au within 14 days of delivery (or of the expected delivery date). Include your order number and photos of any damage. We'll work with the carrier to resolve it, and if it can't be resolved, we'll send a replacement or give you a refund.