Privacy policy

Last updated: 12 November 2026

GTR Glass Pty Ltd (ABN 54 694 193 158), trading as GTR Glass ("we", "us", "our"), respects your privacy. This policy explains how we handle your personal information when you use gtrglass.com.au or buy from us. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

What we collect

Contact details: your name, email address, phone number, and billing and delivery addresses.
Order details: the products you buy, your order history, and returns.
Payment details: payments are processed by our payment provider. We don't see or store your full card details.
Technical information: your IP address, browser and device type, and how you use our site (collected through cookies).
Anything you send us when you contact us.

How we use it

To process, ship and support your orders, including returns and refunds.
To contact you about your order or your enquiries.
To prevent fraud and keep our store secure.
To improve our website and products.
To send you marketing emails if you've opted in. You can unsubscribe at any time.

Who we share it with

We share personal information only as needed to run our store:

Shopify, which hosts our store
our payment providers, for payment processing
our delivery carriers (FedEx and DHL), to deliver your order
our IT, analytics and professional service providers
government or law enforcement authorities where the law requires it.

We don't sell your personal information. Some of these providers may store information outside Australia (for example, in the United States or Canada).

Cookies

Our site uses cookies to run your shopping cart, remember your preferences, and understand how the site is used. You can turn cookies off in your browser, but some features of the site might not work.

Security and retention

We take reasonable steps to protect your information from misuse, loss and unauthorised access. We keep it only for as long as we need it for the purposes above, or as long as the law requires.

Access, correction and complaints

You can ask to see or correct the personal information we hold about you, or make a privacy complaint, by emailing sales@gtrglass.com.au. We'll respond within 30 days. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner (oaic.gov.au).